Customer Service Representative
IDD Aerospace - Safran Group IDD Aerospace - Safran Group Redmond, WA Redmond, WA Full-time Full-time $50,000 - $55,000 a year $50,000 - $55,000 a year 20 hours ago 20 hours ago 20 hours ago About IDD AEROSPACE IDD Aerospace is a subsidiary of the Safran Group, a multi-Billion dollar company with several companies in the Puget Sound area and around the United States.
IDD Aerospace designs and manufactures light plates used on the flight deck of aircraft.
IDD Aerospace is an organization that has a reputation for outstanding leadership, innovation, and expertise.
Our employees use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services and products in the industry.
IDD Aerospace is a diverse workplace that values active involvement and creativity.
We sincerely hope you will take pride in being an important part of IDD Aerospace 's success.
Position Summary IDD Aerospace a design and manufacturer of aerospace products used on the flight deck is looking to fill an entry-level position in Customer Service for the Sales and Marketing team.
IDD Aerospace designs and manufactures production used on the flight deck of aircraft and this team member will be responsible for supporting customers from the time of order entry to order fulfillment with the goal of meeting or exceeding customer expectations.
Major Responsibilities Manages the quotation processes to assure on time and complete responses to customer requests.
Enters all purchase orders and repair orders in a timely manner, ensuring that all data is complete and accurate.
Provide communication on progress of customer orders as needed and take pro-active steps to notify customers of potential problems, schedule changes, etc.
Maintain and build positive relationships with customer through knowledge of customer needs and requirements.
Keeps assigned customers aware of the total capabilities of the company, including changes and upgrades that may influence additional business opportunities.
Work with team to continuously improve Sales & Marketing processes for the benefit of the customer and the company.
Work Relationships Work with Production Planners to confirm delivery to customer need date.
Work with Production Manager as needed to follow-up on production order status.
Work with Supply Chain to understand if supplier materials are impacting customer deliveries.
Regularly updates customer forecasts and reports Minimum Qualifications High school diploma or equivalent, college degree preferred.
Interest in a career in Sales and Marketing and excellent interpersonal and people skills.
Ability to use computers to enter customer orders, see status of customer orders and good oral and written communication skills.
Skills, Abilities and other requirement Must include the ability to interface with the customer at all levels effectively and responsibly to assure total customer satisfaction.
Must have basic computer skills and be able to utilize required company software.
Microsoft Office experience preferred with a focus on Excel and data manipulation.
Proposal, contract experience a plus.
Working Conditions Office environment, onsite work.
Physical Requirements Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Accountability This position is under ITAR (International Traffic in Arms Regulations) and must meet export control compliance requirements.
To meet export control compliance requirements, a U.
S.
Person as defined by Title 22 of Code of Federal Regulations (C.
F.
R.
) 120.
15 is required.
U.
S.
Person includes U.
S.
Citizen, lawful permanent resident, refugee, or asylee.
Job Type:
Full-time Pay:
$50,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
COVID-19 safety protocols in place to include masking, social distancing, hand washing, disinfecting.
Application Question(s):
Excel skills? Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
IDD Aerospace designs and manufactures light plates used on the flight deck of aircraft.
IDD Aerospace is an organization that has a reputation for outstanding leadership, innovation, and expertise.
Our employees use their creativity and talent to invent new solutions, meet new demands, and offer the most effective services and products in the industry.
IDD Aerospace is a diverse workplace that values active involvement and creativity.
We sincerely hope you will take pride in being an important part of IDD Aerospace 's success.
Position Summary IDD Aerospace a design and manufacturer of aerospace products used on the flight deck is looking to fill an entry-level position in Customer Service for the Sales and Marketing team.
IDD Aerospace designs and manufactures production used on the flight deck of aircraft and this team member will be responsible for supporting customers from the time of order entry to order fulfillment with the goal of meeting or exceeding customer expectations.
Major Responsibilities Manages the quotation processes to assure on time and complete responses to customer requests.
Enters all purchase orders and repair orders in a timely manner, ensuring that all data is complete and accurate.
Provide communication on progress of customer orders as needed and take pro-active steps to notify customers of potential problems, schedule changes, etc.
Maintain and build positive relationships with customer through knowledge of customer needs and requirements.
Keeps assigned customers aware of the total capabilities of the company, including changes and upgrades that may influence additional business opportunities.
Work with team to continuously improve Sales & Marketing processes for the benefit of the customer and the company.
Work Relationships Work with Production Planners to confirm delivery to customer need date.
Work with Production Manager as needed to follow-up on production order status.
Work with Supply Chain to understand if supplier materials are impacting customer deliveries.
Regularly updates customer forecasts and reports Minimum Qualifications High school diploma or equivalent, college degree preferred.
Interest in a career in Sales and Marketing and excellent interpersonal and people skills.
Ability to use computers to enter customer orders, see status of customer orders and good oral and written communication skills.
Skills, Abilities and other requirement Must include the ability to interface with the customer at all levels effectively and responsibly to assure total customer satisfaction.
Must have basic computer skills and be able to utilize required company software.
Microsoft Office experience preferred with a focus on Excel and data manipulation.
Proposal, contract experience a plus.
Working Conditions Office environment, onsite work.
Physical Requirements Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Accountability This position is under ITAR (International Traffic in Arms Regulations) and must meet export control compliance requirements.
To meet export control compliance requirements, a U.
S.
Person as defined by Title 22 of Code of Federal Regulations (C.
F.
R.
) 120.
15 is required.
U.
S.
Person includes U.
S.
Citizen, lawful permanent resident, refugee, or asylee.
Job Type:
Full-time Pay:
$50,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday COVID-19 considerations:
COVID-19 safety protocols in place to include masking, social distancing, hand washing, disinfecting.
Application Question(s):
Excel skills? Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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