Customer Service Representative
Redmond, WA Redmond, WA Part-time Full-time Part-time Full-time $21 - $22 an hour $21 - $22 an hour 9 hours ago 9 hours ago 9 hours ago CUSTOMER SERVICE REPRESENTATIVE (Part-Time) The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Essential Functions Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the Finance and Shipping departments Provides timely feedback regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer's service expectations Minimum Requirements High School Diploma or Associates Degree 3 - 5 years customer service/support telephone experience.
Working knowledge of MS Office Problem solving/time management skills Experience working with social media customer service - online chat, online ordering.
Strong phone contact handling skills and active listening.
Ability to handle complaints.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively.
Highly developed sense of integrity and commitment to customer satisfaction.
Job Types:
Full-time, Part-time Pay:
$21.
00 - $22.
00 per hour
Benefits:
401(k) matching Parental leave Work from home Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Ability to commute/relocate:
Redmond, WA 98052:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Redmond, WA 98052.
Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Functions Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the Finance and Shipping departments Provides timely feedback regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer's service expectations Minimum Requirements High School Diploma or Associates Degree 3 - 5 years customer service/support telephone experience.
Working knowledge of MS Office Problem solving/time management skills Experience working with social media customer service - online chat, online ordering.
Strong phone contact handling skills and active listening.
Ability to handle complaints.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively.
Highly developed sense of integrity and commitment to customer satisfaction.
Job Types:
Full-time, Part-time Pay:
$21.
00 - $22.
00 per hour
Benefits:
401(k) matching Parental leave Work from home Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Ability to commute/relocate:
Redmond, WA 98052:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Redmond, WA 98052.
Estimated Salary: $20 to $28 per hour based on qualifications.
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