Manager - HYS-SDS
The Manager of Outreach and Supportive Services develops, implements, and oversees the appropriate delivery of services to youth and young adults who are homeless or were formerly homeless.
They ensure services are efficient and effective in contacting and stabilizing youth and young adults.
The Manager of Outreach and Supportive Services ensures clients' needs are met with the fewest possible barriers.
Essential duties Supervisory Tasks Work collaboratively with Human Resources, to recruit, interview, select, onboard, train, supervise and evaluate employees.
Assist the Director with the development of onboarding and learning programs based on contracts, grants, licensing, and Council on Accreditation (COA) requirements.
Alert the Director and Human Resources of any job performance issues which may require disciplinary action.
Supervise and facilitate weekly supervision meetings with the employees on their team.
Ensure all supervision notes are maintained and current for all employee-held meetings.
Manage the Emergency Phone Line on a rotating basis.
Lead and/or assist with planning and hosting regular team meetings.
Ensure adequate training for employees including specific emphasis on the principles of Housing First, Trauma Informed Care, Harm Reduction and Positive Youth Development.
Ensure employees are familiar with overall agency personnel policies and procedures and job descriptions.
Service Design and Delivery Tasks Ensure compliance with major grants, contracts, data collection and reporting requirements.
Become familiar with and monitor implementation of the requirements of funding/referral agencies.
Maintain a positive working relationship with the key employees of the funding/referral agencies.
Prepare accurate and timely reports for funders as required.
Meet weekly with the Director to discuss and review program operations and policies, initiate discussion on areas of concern and report on the status of clients.
Maintain, review, and approve, required case notes, documentation, and reports.
Adhere to the agency's policies, procedures, Council on Accreditation, and funding requirements.
Client Focused Tasks Ensure the development of individualized goal plans for clients enrolled in case management.
Ensure the development of effective community outreach and engagement with at-risk youth and young adults.
Ensure the timely completion of forms and reports required by the agency and all funders.
Oversee proper delivery of support services to clients to promote health and housing stability.
Oversee completion of quarterly Performance and Quality Improvement (PQI) reviews and summaries.
Community Relations Maintain a positive working relationship with Administration, health providers, faith-based organizations, and other groups who might provide services or refer clients.
Establish and maintain strong connections with community agencies and other relevant resources to identify needed services for youth and young adults.
Represent the agency on inter-agency taskforces, networks, etc.
Connect with other providers to share program information and coordinate services.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
We require:
Bachelor's degree in a human-service field preferred.
An Associate's degree in a human-service field and a minimum of 2 years of relevant working experience can be substituted for a Bachelor's degree Five years of relevant working experience, that includes supporting young people experiencing homelessness or housing instability.
Minimum of 2 years supervisory or management experience.
Ability to pass a criminal background check & TB test WA Driver's license with a safe driving record Proof of COVID vaccination Must be at least 21 years of age We offer:
Generous time off including 15 vacation days per year, paid sick leave, 11 paid holidays, 2 social justice leave days per year for full-time employees Health insurance package including medical, dental, vision, 24/7 access to telehealth, long term disability and life insurance Retirement plan with match Transgender Health Benefits Friends of Youth is committed to equity and creating a diverse and inclusive work environment as an equal opportunity employer.
We welcome, honor, and celebrate our clients, colleagues, and communities' diverse identities and cultures.
For more information, email email protected .
For a copy of the full job description, please email email protected .
Compensation details:
70000-87500 Yearly SalaryPIc48c1e75cbf2-31181-33481329 Recommended Skills Administration Case Management Contract Management Data Collection Defensive Driving Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
They ensure services are efficient and effective in contacting and stabilizing youth and young adults.
The Manager of Outreach and Supportive Services ensures clients' needs are met with the fewest possible barriers.
Essential duties Supervisory Tasks Work collaboratively with Human Resources, to recruit, interview, select, onboard, train, supervise and evaluate employees.
Assist the Director with the development of onboarding and learning programs based on contracts, grants, licensing, and Council on Accreditation (COA) requirements.
Alert the Director and Human Resources of any job performance issues which may require disciplinary action.
Supervise and facilitate weekly supervision meetings with the employees on their team.
Ensure all supervision notes are maintained and current for all employee-held meetings.
Manage the Emergency Phone Line on a rotating basis.
Lead and/or assist with planning and hosting regular team meetings.
Ensure adequate training for employees including specific emphasis on the principles of Housing First, Trauma Informed Care, Harm Reduction and Positive Youth Development.
Ensure employees are familiar with overall agency personnel policies and procedures and job descriptions.
Service Design and Delivery Tasks Ensure compliance with major grants, contracts, data collection and reporting requirements.
Become familiar with and monitor implementation of the requirements of funding/referral agencies.
Maintain a positive working relationship with the key employees of the funding/referral agencies.
Prepare accurate and timely reports for funders as required.
Meet weekly with the Director to discuss and review program operations and policies, initiate discussion on areas of concern and report on the status of clients.
Maintain, review, and approve, required case notes, documentation, and reports.
Adhere to the agency's policies, procedures, Council on Accreditation, and funding requirements.
Client Focused Tasks Ensure the development of individualized goal plans for clients enrolled in case management.
Ensure the development of effective community outreach and engagement with at-risk youth and young adults.
Ensure the timely completion of forms and reports required by the agency and all funders.
Oversee proper delivery of support services to clients to promote health and housing stability.
Oversee completion of quarterly Performance and Quality Improvement (PQI) reviews and summaries.
Community Relations Maintain a positive working relationship with Administration, health providers, faith-based organizations, and other groups who might provide services or refer clients.
Establish and maintain strong connections with community agencies and other relevant resources to identify needed services for youth and young adults.
Represent the agency on inter-agency taskforces, networks, etc.
Connect with other providers to share program information and coordinate services.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
We require:
Bachelor's degree in a human-service field preferred.
An Associate's degree in a human-service field and a minimum of 2 years of relevant working experience can be substituted for a Bachelor's degree Five years of relevant working experience, that includes supporting young people experiencing homelessness or housing instability.
Minimum of 2 years supervisory or management experience.
Ability to pass a criminal background check & TB test WA Driver's license with a safe driving record Proof of COVID vaccination Must be at least 21 years of age We offer:
Generous time off including 15 vacation days per year, paid sick leave, 11 paid holidays, 2 social justice leave days per year for full-time employees Health insurance package including medical, dental, vision, 24/7 access to telehealth, long term disability and life insurance Retirement plan with match Transgender Health Benefits Friends of Youth is committed to equity and creating a diverse and inclusive work environment as an equal opportunity employer.
We welcome, honor, and celebrate our clients, colleagues, and communities' diverse identities and cultures.
For more information, email email protected .
For a copy of the full job description, please email email protected .
Compensation details:
70000-87500 Yearly SalaryPIc48c1e75cbf2-31181-33481329 Recommended Skills Administration Case Management Contract Management Data Collection Defensive Driving Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
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