Desktop Support Technician
Company Name:
Collabera
## DESCRIPTION
Responsibilities:
Install and implement connectivity and high-end systems products.
Participate in the configuration and support of internal systems.
Perform repair and parts replacement on desktops/laptops/tablets.
Complete helpdesk training course and 4 major OEM platform certifications within 30 days of hiring.
Monitor and document daily service activity.
Demonstrate excellent customer service and customer interaction (via phone, e-mail and face to face).
In this position, you will manage continuous improvement of service delivery, your schedule (demonstrate excellent time management) and your interaction with other departments.
You will need to attain working knowledge of both routers and switches in local area networks and wide area networks.
You must have a clear understanding of active directory utilizing group policies and SCCM technology.
You must be proficient with Windows 8, Windows 7.
You should have positive, constructive attitude and the ability to work both independently and in team environment.
Job Description:
Support customer sites in the Puget Sound to provide services including installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
Takes responsibility for potential or desired follow-up services or problem escalation.
General hardware break/fix of laptops, desktops, printers, network devices
Troubleshooting and repair of hardware and software issues to maintain business continuity
Diagnose, troubleshoot and repair peripheral equipment and handhelds
New HW upgrades, Moves, adds, changes in a laptop and desktop environment.
Optimizing HW/SW/Networking product and configurations as scripted ensuring customer satisfaction.
Required Skills
2 or more years in a technical field support, help desk and/or desk side support role
Must have GED or High School Diploma.
Drug Screen is required for position.
Remedy or Peregrine helpful
A
Certification required
OEM certifications other certifications and training as requested.
Preferred Skills
English,Experienced
Technical Troubleshooting,Expert
CompTIA A
2009,Experienced
Job Title: Desktop Support Technician
Job Code: 3202_Desk Supp_WA_BR
Preferred Skills:
English,Experienced
Technical Troubleshooting,Expert
CompTIA A
2009,Experienced
Domain: IT Services
Location: Redmond, Washington, US
Area Code: 98052
Pay rate: DOE
Duration: 4 Month(s)
Experience: 1 - 5 years
Recruiter: Apurva Dubey
Phone
Email-ID: apurva. ;
URL: Estimated Salary: $20 to $28 per hour based on qualifications.
Collabera
## DESCRIPTION
Responsibilities:
Install and implement connectivity and high-end systems products.
Participate in the configuration and support of internal systems.
Perform repair and parts replacement on desktops/laptops/tablets.
Complete helpdesk training course and 4 major OEM platform certifications within 30 days of hiring.
Monitor and document daily service activity.
Demonstrate excellent customer service and customer interaction (via phone, e-mail and face to face).
In this position, you will manage continuous improvement of service delivery, your schedule (demonstrate excellent time management) and your interaction with other departments.
You will need to attain working knowledge of both routers and switches in local area networks and wide area networks.
You must have a clear understanding of active directory utilizing group policies and SCCM technology.
You must be proficient with Windows 8, Windows 7.
You should have positive, constructive attitude and the ability to work both independently and in team environment.
Job Description:
Support customer sites in the Puget Sound to provide services including installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
Takes responsibility for potential or desired follow-up services or problem escalation.
General hardware break/fix of laptops, desktops, printers, network devices
Troubleshooting and repair of hardware and software issues to maintain business continuity
Diagnose, troubleshoot and repair peripheral equipment and handhelds
New HW upgrades, Moves, adds, changes in a laptop and desktop environment.
Optimizing HW/SW/Networking product and configurations as scripted ensuring customer satisfaction.
Required Skills
2 or more years in a technical field support, help desk and/or desk side support role
Must have GED or High School Diploma.
Drug Screen is required for position.
Remedy or Peregrine helpful
A
Certification required
OEM certifications other certifications and training as requested.
Preferred Skills
English,Experienced
Technical Troubleshooting,Expert
CompTIA A
2009,Experienced
Job Title: Desktop Support Technician
Job Code: 3202_Desk Supp_WA_BR
Preferred Skills:
English,Experienced
Technical Troubleshooting,Expert
CompTIA A
2009,Experienced
Domain: IT Services
Location: Redmond, Washington, US
Area Code: 98052
Pay rate: DOE
Duration: 4 Month(s)
Experience: 1 - 5 years
Recruiter: Apurva Dubey
Phone
Email-ID: apurva. ;
URL: Estimated Salary: $20 to $28 per hour based on qualifications.
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